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When attempting to send email using Microsoft Outlook, Outlook Express, or other email client...
"No Subject" or "No Sender" MessagesIn certain cases, a "No Subject" and/or "No Sender" message display in webmail as a placeholder....
Attachment Missing/CorruptApplies to SmarterMail All version When running SmarterMail in VMware attachments may randomly...
Cannot Activate SmarterMailAlthough most customers find the installation and activation of SmarterMail easy and...
Cannot Add Attachments Using the SmarterMail Web InterfaceSometimes end users may be unable to attach files to emails they send through the webmail...
Cannot Receive Incoming Mail MessagesApplies to SmarterMail 8.x - 14.x There are many potential reasons that a mail server does not...
Cannot Send Outgoing Email MessagesApplies to SmarterMail 8.x - 14.x There are multiple possible reasons why SmarterMail would be...
Common Email Delivery ErrorsApplies to SmarterMail 8.x - 14.x There are several errors concerning mail delivery that system...
Commonly used ports for SmarterMailApplies to All Versions of SmarterMail When configuring a SmarterMail server for the first...
Dashboard Page Shows No DataOn some PCs using Windows XP Professional and Internet Explorer 7, the installation of the IE7...
Domains with Names Like mail.example.com DisappearApplies to All Versions of SmarterMail When you add a domain, SmarterMail automatically creates...
Find a Compromised AccountApplies to SmarterMail 8.x - 14.x When an account is compromised by a spammer the spammer will...
Messages to Yahoo! Emails are Temporarily DeferredApplies to SmarterMail 8.x - 14.x The growing concerns surrounding spam and harmful computer...
Outlook 2010 is Running SlowBy default, Outlook 2010 downloads both the emails and the attachments for every folder. As a...
Performance Issues on 32-bit SystemWhile SmarterMail can run on a 32-bit system, it is not recommended as this can cause...
Resolving the "Unable to Communicate with SmarterMail Service" ErrorThe SmarterMail Web interface communicates with the SmarterMail service over port 17001 or IPC....
Slow 250 response after Mail From command is issued during an SMTP session.Applies to All Versions of SmarterMail Sometimes SmarterMail can exhibit some behavior in...
Slow SMTP Connections to SmarterMailIf you are experiencing slow incoming SMTP connections to SmarterMail and the server uses a...
Slow Send and Receive with Outlook 2010 and IMAPWhen using Outlook 2010 and IMAP, users may experience slow sending and receiving or are not able...
SmarterMail Sync tabs not showing in Outlook 2007Applies to SmarterMail Enterprise 8.x - 9.x In some cases, the SmarterMail Sync tabs do not...
SmarterMail Timing Out when Uploading or Downloading Large AttachmentsApplies to SmarterMail 8.x - 14.x There are times when a timeout message appears when a user...
SmarterMail doesn't run after changing Windows localeSmarterMail may not run after changing the windows locale. This will happen when the changed...
SmarterMail's Automated Emails Not Received in ExchangeAt times, automated emails that are generated from the events system or scheduled email reports...
System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:17001Applies to all versions of SmarterMail There are two different ways that the webmail interface...
Timeouts, Crashes and IP Binding Issues Caused by Server HardwareApplies to SmarterMail 8.x - 14.x This article applies to you if the SmarterMail server is...
Unable to Upload Files to File StorageWhen attempting to upload files to file storage, the process does not complete. On mail servers...
Usability Issues in Internet Explorer 11Applies to SmarterMail 12.x These issues should no longer appear or occur in this version and...
What Does "Mailbox locked" in the Delivery Logs Mean?Applies to SmarterMail 8.x - 14.x When reviewing the delivery logs for an installation of...
