SmarterMail Timing Out when Uploading or Downloading Large Attachments

Applies to SmarterMail 8.x - 14.x

There are times when a timeout message appears when a user tries to upload or download an attachment using the SmarterMail web interface.

Follow these steps to resolve this issue:

  1. Log into your SmarterMail server.
  2. Open the web.config file with Notepad, located in the c:\program files\smartertools\smartermail\mrs folder.
  3. Search for the line 
    <httpruntime maxrequestlength="10240">.</httpruntime>
  4. Replace it with 
    <httpruntime executiontimeout="300" maxrequestlength="10240">.</httpruntime>
  5. Save the file.
  6. Stop and restart the SmarterMail service.
  • 0 Benutzer fanden dies hilfreich
War diese Antwort hilfreich?

Verwandte Artikel

"550 Authentication is Required for Relay" when Sending Email

When attempting to send email using Microsoft Outlook, Outlook Express, or other email client...

"No Subject" or "No Sender" Messages

In certain cases, a "No Subject" and/or "No Sender" message display in webmail as a placeholder....

Attachment Missing/Corrupt

Applies to SmarterMail All version When running SmarterMail in VMware attachments may randomly...

Cannot Activate SmarterMail

Although most customers find the installation and activation of SmarterMail easy and...

Cannot Add Attachments Using the SmarterMail Web Interface

Sometimes end users may be unable to attach files to emails they send through the webmail...

Powered by WHMCompleteSolution