SmarterMail Timing Out when Uploading or Downloading Large Attachments

Applies to SmarterMail 8.x - 14.x

There are times when a timeout message appears when a user tries to upload or download an attachment using the SmarterMail web interface.

Follow these steps to resolve this issue:

  1. Log into your SmarterMail server.
  2. Open the web.config file with Notepad, located in the c:\program files\smartertools\smartermail\mrs folder.
  3. Search for the line 
    <httpruntime maxrequestlength="10240">.</httpruntime>
  4. Replace it with 
    <httpruntime executiontimeout="300" maxrequestlength="10240">.</httpruntime>
  5. Save the file.
  6. Stop and restart the SmarterMail service.
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